Thursday, April 12, 2012

The boss can be training

The child is too heavy-handed, the kindergarten all the toys as yourself, don't let the other kids play, parents have a responsibility; The husband is too great man's doctrine, size housework entirely no matter and the home as 24 hours of a customer service apartment hotel, the wife have responsibility; The boss did not smell and customs, often give employees to a midnight fierce bell, or of employee weekend default for working days, employees also have certain responsibilities.

Many bosses bad temper is used by staff came out.

I met a hotel of the public relations manager, she was looking so bad, even with cheek red is just like a fever. For those days exhibition, conference constantly, many big shots in the presidential suite in succession. She is busy working days to 12 o 'clock at night, early in the morning to run to come over the weekend, and hold a flower wearing high heels, and stood at the door when the hostess. But the same thing happened in another hotel on public relations manager, but get completely different treatment. When she learned that a Saturday after prime minister in the hotel, arranged a hand came to meet, their expression rest. The hotel's general manager, they had also criticised for her. At her insistence, she and general manager of a tacit understanding this: if you have a VIP check in, when working day three colleagues can together public relations department to meet, if encounter weekend, on duty of that meet the can. She said to me: "it is my custom to do for the boss. If every guest to all three of us, we all have to meet together dead tired."

The rules were people make. In a rigid rules and regulations besides, do and don't do, and how to do that, have a lot of elastic range. The boss of course all hope every detail perfection. But every detail exactly how much work need to put in the time and the workload, they may not clear, also don't need to know that. Then how to make work investment of the highest cost-effective, and can let oneself work life balance of reasonable, is staff should be made clear. Get it, we have to go and boss. Communication, to get the boss understanding: originally to my request, you so tired! Believe me, you don't mistake that you don't make it very clear, your boss will know that you would be so tired, they'll never know only the drawbacks of things where, and for your input and pay ignores it.

But communication must have skills.

A company headquarters is visiting boss China division. E-mail conveys the schedule is arrived in Shanghai on Saturday morning. China commanded the whole company boss immediately weekends, the embattled. Suddenly complained of boiling. At this time, he's not obedient secretary clever to tip: don't ask him to return to letter on Saturday whether Shanghai have private purpose? Need not to need us to help him find a local guide? A word reminded China's CEO. Soon receive headquarters reply: on Saturday and Sunday, to deal with other matters, on Monday morning to the company for the meeting.

An E-mail, save the double cease day.

I can only say that the CEO is a revolution in China the said, for many years with the wasted effort to climb to today's position step by step, but does not understand, actually don't have to be so hard, a CEO. In the "smart", his secretary than he had potential. Mr. CEO makes the mistake of, he thought the weekends obligatory, but didn't know that his boss whether to need one day time pour jet lag, or accompany a wife around China's foreign trade store. Can say, the China CEO doesn't "training" the boss, and his hard work are also asked for it.

A lot of things is such a catch in it. Sometimes you unconscious do one thing, maybe is added to your head around. A meeting, marketing staff xiao li out of kindness to everyone a person end for a glass of water. But since then, the boss is habitually smile to xiao li: "the trouble you for everyone to end a glass of water?" Step wrong, wrong step.

A secretary is very will deal with such trifles. She never give her boss pour the coffee. I do not know how the case, there are times that she called her boss to the conference room, let her under the eyes of a cup of coffee in. She thought about this, end in a cup of coffee, quickly go out with pride. See the boss sipping a small mouth, a face of a rather sour face immediately. So this is a cup of four times as much as the concentration of black coffee, traditional Chinese medicine also than bitter. Afterwards the secretary a face of innocence to say to the owner: "I really can't cook coffee, I'm not your life secretary." From now on the job pushing out clean.

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