Enterprise human resources management must do the work of the three

Three, April every year is the highest frequency enterprise staff job-hopping season, also is the enterprise busy recruiting season. However, quit people complain that good enterprise too not seek, enterprise also complain that the exclamation said laosanjin talent less and less. From the Angle of strategy, how to promote the enterprise human resources management work? The author thinks that, the current enterprise in the human resources management in the following three must be prepared to work:

First, we must make strategic human resources planning management work

Any enterprise especially group enterprise once and future development of matching talent strategy, finally sure to restrict the further development of the enterprise, it is of no doubt. Human resources development and integration is a long-term work, should be with the company strategy combinations, career combination for the premise, human resource development activities, based on the professional behavior and the core values of human resources quality model.

The human resources department should not just be management department, and should be a value creation of department. Human resources management is the fundamental objective of attracting, cultivation and retain talents, and through ascension staff personal performance to improve the organizational performance. Human resources to create value, its base to be able to understand and implement the overall strategy. Seeking truth from facts, at present a lot of human resource management in enterprise HR people their own weaknesses and common fault (in the other said), causing them to in this respect and enterprises to form thinking resonance, so enterprise top must pay attention to the human resources department and supervise the work effectively carried out. 

Second, must prepare the post analysis

Job analysis is a human resource management of one of the basic work, because it for human resources planning, recruitment and employment, job evaluation, performance management and training development links all have important function of support, so you need to work as the analysis of the human resource management link is the logical starting point, we have now actually is often easy to ignore work analysis, causing the human resources management lost integrity and consistency.

To do a good job analysis the work, the key point is to present situation in post Settings to collect and classification, responsibilities survey analysis, post work workload survey three module effort:

1. Post Settings status collection and classification module corresponding produce "post Settings status questionnaire".

2. Post responsibility investigation analysis module corresponding produce "post responsibility status questionnaire".

3. Post work workload survey module corresponding produce "post of the workload questionnaire", "instantaneous observation form", also can use 5 W1H analysis and ECRS analysis method to carry out.

Third, must be prepared to employee training and talent reserve work

Staff ability insufficient, it will be through the organization of targeted training activities, the development potential employees, improve the work ability; To organize various scene simulation forms of management training, and constantly develop and promote the management cadres ability of management. Through the strict examination, pass the internal looking for work in position, through the training is still can not adapt to the work of the staff, should be eliminated. Training mechanism is to ensure the effective operation of the exit mechanism of foundation.

To avoid a key position talent out and enterprise can find will be competent and suffer a loss, the enterprises must have a lasting development person strategic vision and design enterprise succession plan. Enterprises should strengthen internal talent market construction, implementation of multiple career development planning and management, the standard key positions and succession training process such as construction and retain talents, cultivating talents

Today's secretary, the leaders of tomorrow!

Preface:

Choose the secretary work is to choose leadership post, today's secretary, the leaders of tomorrow! There are many famous enterprise's senior management personnel, is from the start secretary, step by step, development and perfect self, and finally made brilliant career. For example, the United States before the HP chief executive carly fiorina offers her • is secretary began its work from career; And the famous domestic WuShiHong woman entrepreneur, her work for IBM at the earliest days of, also just a secretary.

I heard some one once said of a--secretary work: "the secretary is not aggressive rose, but has a lily of the elegant, beautiful, mouse ears of the iris of grass keen, the knapweed in the gentle lovely, hawthorn spent his mouth shut, western primrose mature and eager to learn." Visible, the secretary and not a eat rice of youth career, but a lifelong career can benefit people.

Facing the same job opportunities, the same development platform, why do some secretary in a very short period of time reemergence, has become a leading the eyes of the reds, into the leadership of the team? And some secretary although pay a lot, but still can't get the favour of leadership, and even a company of downsizing object? From normal secretary to excellent leadership, what exactly what the possession of rules for success?

How to be a good secretary, here is the knowledge has profound people, in addition to having enough "hardware was not" beyond, still should have good communication skills, ability of organization, the coordination ability, judgment, foresight, decision-making and random strain capacity...... These many years of learning and grinding talks, need to work hard to think, to cut the experience,.

Famous corporate governance experts tan small fang teacher thinks, in a chamber of commerce, the leadership of the chamber of commerce resolutions can correctly implement, a will in office meeting President can under the collective leadership of the normal operation, to a large extent depends on the secretary general of the daily work presided over the secretariat. The secretary-general of the routine work of the secretariat; According to the office of President of the secretariat conference spirit in the secretary-general to the leadership responsibility to the, to finish each task.

Secretary-general special status, an important role, as well as a supporting role, and when the leading role, not only to participate in, the more when staff, to correctly handle the relationship with the President, the member, do active staff, and will not excessive, will the leadership of the chamber of commerce chamber of commerce and the whole interaction effects combined. Secretary general both auxiliary President of the chamber of commerce to implement the leadership decided to each work, and to host, leading the secretariat of operation, communication meeting the relationship between the foreign aspects, trying to make the first step of learning spirit, and implement the think first step, implementation plan for first step.

Beyond the secretary general of the chamber of commerce has some special, he faces a work group in other cities is the development of fujian business, work hard to avoid can have all kinds of contradictions, hard, this needs each general secretary must be enthusiastic chamber of commerce work, have to devote spirit, which is both the secretary general of the quality of the concrete manifestation, is home to the secretary-general fellows sincerely hope, the general secretary must not the great trust, for the development of fujian business to make our due contribution.

Some work make good for short), one of the important experience is the unity cooperation good, including the secretary general and the up and down or so all aspects of unity. Secretary-general should take the lead to deal with the relationship between the President and the council, neither beyond President and the decision of the board of trustees and the scope of authorization, and be good at the President and under the leadership of the council initiative to begin the work, seriously take on the daily work of the chamber of commerce of the leadership responsibility. Famous corporate governance experts tan small fang division sums up five;

A, and constantly learn to adapt to the needs of the development of the situation. The secretary of the workers of the learning ability basically has the following three elements: one is the ability to learn, mainly through the observation, found that the problem and solve problems, dialogue and way of action, grab information, so as to construct or reconstruction process of knowledge. 2 it is "custom" ability, was based on acquisition of knowledge, initiative, to practice repeatedly, the application of knowledge and to improve the process of action ability. Three other elements: including learning motivation, attitude, methods; Specific learning environment; The information and knowledge environment.

Two, the better the innovation ability, is secretary worker according to certain purposes, using existing knowledge, through the thinking activity, producing new knowledge, creating something new ability. At present, the new stage in the new century new task at all levels to put forward new requirements secretary worker, the secretary must constantly innovation work methods and work thinking, and can better role. The secretary of the workers of the innovation ability basically has the following four elements: one is the insight ability.

Through the surface of the essence of things that observation ability. 2 it is imagination. Refers to in the past on the basis of experience and knowledge through thinking produce new image or new ideas of ability. Three is innovation guts. Should dare and dare to rush, and be good at summing up experience. Four is advanced consciousness and practical attitude. As a prospective and realistic, the necessity and possibility of the ability to combine.

Three, strong communication skills, is through certain channels, the information sent to the recipient, and seek feedback to achieve mutual understanding ability. Secretary work itself is the bridge and the link, rise to contact and the leadership of the important role. Secretary worker to be good at communication and leadership, comprehend the leadership's intentions, and be good at communication and grassroots cadres and masses of, accurate inform the party and the government's policies, measures and their leaders, in time the messages to superior and leadership there, effective communication.

Secretary worker communication basically has the following three elements: one is the information ability. Can a conversation and text to the information receiver way expression ability. 2 it is the ability to understand other people. In the communication process, identity, to understand other people's a kind of ability. Three is communication ability. Good at creating a good atmosphere, master the standard Chinese language communication behavior and instrumentation manner, formation and others, equality, mutual relation harmonious ability.

Four, strong ability to make decisions, in accordance with the requirements of the optimization is to point to, from some of the implementation of the scheme to choose action countermeasures, can implement to achieve certain goals ability. In a certain extent, leadership is decision. The secretary in the work, for leadership decision provides services, itself is also related to a large number of decision making problems. Therefore, the secretary workers must improve their own decision-making level and ability to make decisions. The secretary of the workers of the ability to make decisions basically has the following four elements: one is the value analysis ability.

Clear value subject and differentiate the value orientation, define the orientation of value orientation standard ability. 2 it is situation diagnosis ability. Refers to the realistic situation assessment decision object of a kind of ability. Three is scientific prediction ability. In reality, the medium of the past as the foundation, the development track of the future development of the trend and degree of development may judge ability. Four is establishing countermeasure ability. Is should have the target, the countermeasure analysis and strategic choice skills.

Five emergency ability, is effective to prevent and handle emergencies ability. Emergency levels governments and leaders at all levels are harmful impact, the secretary should become the impact of effective buffer, and by our own effective work of resolve, ease the crisis, to provide effective leadership of Suggestions.

Secretary worker emergency ability basically has the following three aspects elements: one is the effective master relevant information, prompt capture with a tendentiousness, potential problems, formulate feasible plans, and try to solve problems in the bud ability. Two is to face the sudden emergencies, stay alert to events, scientific analysis, a keen grasp the potential impact event, close to the ability of development situation. Three is the accurate judgment to an emergency, decisive action ability and timely integration of resources, orderly emergency ability.

The secretary of the workers of the psychological adjustment ability basically has the following three aspects elements: a psychological tension is to keep the normal, in order to adapt to the real work environment, interpersonal environment ability. Two is to alleviate, adjust their daily affairs in processing, public life, social interaction produced in the psychological pressure and stress state, obtain the psychological, maintain mental health ability. Three is in psychological adjustment the choice in some way and master, use the ability of certain method.

Incorrupt and self-discipline, has the law, noble moral sentiment. Secretary-general to take the lead in addition to their own implementation chamber of commerce of established internal regulations outside, still should also asked the secretariat staff strictly in accordance with the rules. A chamber of commerce secretary general, have certain privileges, avoid to and money, financial, material deal with this addition to by various system outside supervision, to have more incorrupt and self-discipline moral sentiment, unselfish, it never asks for private reported.

Successful shift should have the following a few characteristics: it is an adequate foreplay, smooth transition. The new President of the chamber of commerce in the meeting is made for each aspect of communication, coordination, the basis of negotiations elected, dissolved the may produce some of the contradictions; 2 it is active reporting, and fight for support. The secretariat note to the local, originally from the association of industry and commerce and other relevant department report change chamber of commerce work, active in all aspects of the support, a wide range of approval; Three is transparency, program specification. The PC should be held in time for the meeting, the secretariat to form will report detailed briefing content, and advance notice the next time preparing the meeting the main content. The new President candidate and organising committee component members in the newspaper to the form of the public announcement told the fujian business and accept their supervision.

Key customers for nine key

Both sales staff how big is the company, he or she can develop key customers. Introduce below key account sales steps could lift the key account sales of mystery. If you follow these rules, they will help you find the key customers. I promise.

What is the key customers? Think about the 80/20 rule. 20% of customers to you provide 80% of the profits. Don't mistake, a key customers will face the challenges. The next thing I'd like to introduce you should how to win these challenges:

1. On both. Is really large. No, a few bigger. According to experience, I know that this approach is effective. I won the biggest order is 400 million dollars. Through some key customers to the key point, I of the company and the client company has received more than 5 billion dollars of new business. These orders range from $10000 to $100 million. (hint: we didn't wait for these big bills at home the door).

2. Know that key customers and not just showed up. Plan to get the key customers, and then carry out your plan. This method is used for the financial services, manufacturing, construction, distribution, logistics, professional services and many other industries in. Everyone for yourself for or finished the amount of the order change vision. In order to do this--let your sales business to get to higher level-you have to have a plan.

3. Either do big or go home. Key customers won't be that kind of slow, incremental growth results. Key customers through the big orders to bring the sharp rise-and explosive is again and again.

4. Mentality is important. The key is not a one-time customer for the job. It by the formation of the mind, a set of principles and some very effective strategy for you all can use repeatedly.

5. Identify the target customers. Don't put the "key" with great confusion together, key customer is not necessarily to those with the famous LOGO big company. Big companies slow. Look for those that were all the potential key customers oversight. Believe me, everyone is outside desperately hard. The company may not high-profile, but they have the money.

6. Know your potential customers face the biggest problem. If you have not do this, then you will find the target market as soon as possible in the user, doing all it can to go to understand they are faced with the problem. The market challenges include economic environment, new technologies and regulations change. No doubt you will find cutting costs and look for alternative sources of energy will be important problem. Whether the current issue is, and what you need to know.

7. From top to bottom. In your target client company looking for position of the highest. You can't be the same size in the company of looking for the same level of the same kind of authorized people realize your key account sales. You have all kinds of methods. Your target customers should be in the food chain more top, they should face a different problem. You have to target customers from the Angle of thinking, see if you can win a business deal.

8. Do a solution to the problem. For your target customers the biggest problem faced by developing a kind of solution. A experience is to let your solution for your target customers with 8% to 14% improvement or ascension. Ascension also may be the cost savings, save time, assembly or any other plan to let your potential customers think is a major achievement of things.

9. To prove it. Show them your solution and all kinds of proof. Don't strain after effects also don't imitate. Perhaps need a team to convince each other. Quality event Edward deming has said a very famous words, "in god we trust. Others need to provide data."

CEO leadership ascension workbook

First of all, what is a CEO? CEO and chairman, President, what is the difference? I all these questions are more plausible, not a precise definition. Also after China's entry into the WTO, attracted many foreign words, everybody in use, also do not know the use of correct or not? If a company's chairman and President and CEO, they are the same three position? In fact, most of the time the President in western China and the general manager is one thing. General Manager can be translated into "President", can also be translated as "General Manager", but the latter in western enterprise is not in a common position. But China enterprise often at the same time set up President and general manager, if the President translated into President, general manager should be translated into the CEO. President and CEO in western enterprise often close 2 for one (especially in small and medium enterprise of), that is what we call "President and chief executive officer," you to call him President or CEO doesn't really matter; You can also call him in ceremonies for President (emphasize identity and status), in the workplace call him CEO (emphasis on executive power and responsibility).

Why some people are able to lead the team to get, but not easy to retain key employees? Facing huge pressure and market challenges decision, which kind of managers are more likely to lead the team to succeed? In a multinational enterprise, what kind of person with ability is more competent for cross-cultural management work, lead the enterprise to complete the development of internationalization of road? We first see a small story--

A person to the flower and bird market to buy a parrot, see a parrot former marked: this parrot will two languages, price 300 yuan. Another parrot is before marked: this parrot will four languages, price 600 yuan. What which to buy one? The parrots are bright colour and shape lovely. He wants to ah yes, at that time the minds.

At this time, he suddenly found out that, not far away and a parrot, busy, and go. He saw this is an old off tooth the parrot, dark colour messy, in low spirits, but the funny thing is, this parrot of the price tag was written in 1200 yuan.

And so, he hurriedly will call to the boss asked: "this parrot will say eight kinds of language?"

The shopkeeper said no.

This man is some don't understand: "it old and ugly and no ability, why would value so much?"

The shopkeeper answered: "because it can command two other parrot efficient work, is" the boss '."

The parrot boss in the language is not as two other parrot, but it can command they efficient work, that's enough. Managers don't need everything is fine, but you have to have a comprehensive leadership ability.

The fact it is so, xiang in the crackdown on the taiping rebellion made early a few times battle, he is himself the command. Zeng guofan I faced the visible conductor ability is not high, he was also very have self-knowledge, so every major campaign later, he will try to avoid personally directs. Even 1863 in 1864 to in against the taiping heavenly kingdom in xiang capital nanjing, he did not visit the front. But did not stand in the forefront of the war has not affected the zeng guofan authority. Xiang princes, since HuLinYi the following, even with his position about the same, in a respectful, or always look up to him as manager, or as if he is his teacher. Such as talented and arrogant, achievement of distinguished li'll never worship of zeng guofan very chung: "I used to have a guard with a few, paste the confused, and may not bring with; now follow CengShuai, as the compass." China ZhuGeDaoXi advisers think tank various ge: MAO zedong is also true, many generals love with chairman MAO, why? Outstanding leader has a phenomenal leadership-is BeiDouXing, compass ah.

Now the new mayor HuangJiFan had summarized in chongqing 21 century of excellent CEO should have the six basic quality, there are two points is: 1, with attractive, the command ability and inspire leadership, full of justice and responsibility; 2, has excellent coordination control ability, is good at through the communication, communication, establish efficient team.

CEO of myth and introspection

Through nearly thirty years of enterprise, compared with one hundred years of world-class enterprise, in history has a section of the gap. But because the tenacity of amazing CEO play perseverance and competitive spirit, on the one hand, the method of steelmaking, on the other hand to learn from the west. According to understand, the vast majority of Chinese enterprise from the organization structure and management system, human resources, education training, R&D, and even set up enterprise university, process reengineering, learning or teach type organization, the balanced scorecard, six sigma the place such as the strength, and the snare, each western type of elite talents to join team, even in order to make a group international, brand internationalization, and connecting with the world, like TCL li has merger snyder, Thomson, alcatel, part business company, lenovo group liu, Mr Yang merger of IBM's PC business and to have the 2008 Beijing Olympic host sponsor qualification, the haier group ZhangRuiMin is simply attack directly native American cover plant, open up jiangshan, HeXiangJian midea group is with Toshiba alliance by strategy over the years, and the joint venture common management and so on. They display the drive and courage, is China's enterprise representatives, but the results must be borne quietly himself, time will give the answer.

In 1950-1985, Peter drucker has been Japan's 23, presided over the government officials, enterprise high order CEO (President) management conference, with 5 to 10 days every time). A congregation a President asked: "we come to study western management useful?" See drucker thoughtlessly responded: "no!" The President went on to say: "since useless, why do we even to learn?"

Drucker, answer: "unless you can will be the western management localization, become Japanese management."

Today, the Japanese management culture has gradually forming, make nearly 13 years of bubble economy can also survived, seeded jue wei!

In Chinese enterprise's intent become the second, Intel second, GE Microsoft, Coca Cola second, the second, wal-mart second, dell, samsung second, etc. Do not know whether Chinese CEO jack Welch also want to be-the second, Andy-the second, Bill Gates lafugelufu second, lee kun-hee second and so on, we don't know. But according to the writer twenty years of observation and study found that these world-class CEO is able to has-been, influence, not their wisdom superman, omnipotent. But because they were all can feel small, team of great, so can do little. They focus on their can do great things just a little thing, through "purpose, organized, have system", the rest must depend on "the management team" of the overall performance, play the multiplication of the results, and therefore, they share "the ability to do things."

In fact, the enterprise internationalization, brand internationalization, packed into the world 500 strong, is "to do things" the inevitable result. But after all "the ability to do things" what??? In short, to find the right people, in the correct position, helping him do the right thing, just have a correct results.

First of all, CEO has to calm to ask yourself: "I for our group will have to contribute"? "My ability enough of our leadership group"? "Our group's future crisis in where?" If the CEO can have the absolute objective, experiencing reality, the length of the cognitive himself in, and make the contribution of one hundred percent, is the "to do things ability", beginning.

Second, CEO can not only led a group of obedience of executives, also can't only have to cater to the boss appetite buddy, he must construct a division of professional and powerful "management team".

As jack Welch said: "I do not manufacture, also don't understand design, I only can do is build a 256-bit 'senior management team', and a quarterly assessment, four times a year, in order to ensure the effectiveness of senior management team."

And as Singapore prime minister lee kuan yew before said: "as long as a remarkable officials leave 265, four years later, we still can the construction of the top Singapore countries.

The plight of the CEO and the way out

In recent years, CEO of work is getting the wider range, complexity has increased dramatically. These CEO rule in the world are usually enterprise have operation, in most of the market and has not yet been experience under the baptism of economic fluctuations obsolete. They led the company and organization structure is no longer a simple pyramid structure, but a complex network, and administration and network weaving overlap, intricate.

For many, the CEO of short term concerned, they may soon will feel the work overwhelming, no doubt, one of the important reason is that existing in the work of many challenges. In more than 25 a CEO to conduct interviews, we know about these ceos surveyed how to clear the direction, and not to be around other interfering factors.

In addition to CEO in a large scale and complicated operation organization in common problems and challenges, but also the six and time management and take over the goal programming related specific difficulties. When we put these difficulties set it before them, they according to his many years of practical experience, and how to balance between requirements in many XunQu, how to spend time on the blade, are these issues. These valuable experience let them set up the prestige, make enterprise potential to the full, forward development and create a record, and at the same time left a proud tradition of the enterprise. Respondents for we planned for the following six strategies.

The tiananmen incident a "principle

Every CEO spend the time on in commercial activities according to the characteristics of the enterprise will be different and different. A former CEO of dialogue and we said, the problem is that you schedule filled with daily operation of the business enterprise of of all kinds, but these things to achieve your business goal is no good.

Many CEO tackle the problem method is to follow the tiananmen incident a "principle: they spend 60% of their time went to deal with those special" must do ", such as enterprise management, investor relations of such matters. The remaining 40% of the time used to solve the goal programming to its realization is the question. According to respondents mentioned, although all sorts of crisis and "on the day of the incident" inevitably hit at any time, but if you would give these events emergency degree establish a standard, not directly deal with those in the affairs of the below standard, so many distraction or very good control over trifles. Many people have mentioned, follow the plan needs is self-discipline and self-control. An industry CEO said he began to feel both in a also do up is not easy, "I think my job is to solve all problems and exterminates, work is a round-the-clock. That is panic, not a type management leadership".

As a CEO, how to ensure that those who are not from the many problems distract? One way is to understand that not every problem need you to solve. There is a food company's old total so said: "I need to know these things. But this is not to say that I need to go to solve them." Another CEO said, only when the emergency is like merger and acquisition or management major problems, he will be in.

The second kind of control problem is let everybody know you won't because any unexpected situation and panic. A CEO, said he would rather early intervention potentially dangerous affairs, make its not expansion into a more difficult problem. To cap it all, selective processing problem can bring many benefits. "The key thing is to face significant problems don't panic, or people feel you are very nervous." A certain agricultural company manager said, "you have to know, you passed to the team is what kind of message."

Swiftly team

65% of ceos surveyed said, talent and human capital is the priority, but it is also one of the most difficult issues. You have to as soon as possible to set up his own team. Usually you will be very easy to spend a lot of time looking for related information, trying to persuade the best talent to join slowly team. But, up and down a lot of time they actually consciously to speed up the process. Almost no one regret this difficult problem in personnel decisions in brief, and many people had upset the deadline.

The most important CEO four capacity

As the company's chief leader, CEO of the ability for the survival and development of enterprises played a crucial role. Many enterprises have do not, do not to be strong, with the ability to do soon CEO has the most direct association. In the complex and changeable, a fiercely competitive modern environment, what what ability should be CEO can ensure the development of the enterprise plain sailing? In my opinion, leaders should have the following four abilities:

1, the power of learning

And different degree, the power of learning refers to learning ability. Degree doesn't mean learning ability is strong, learning the strong man degree not high. Many of the boss in zhejiang province is not high but the power of learning super, this also is the most important achievements they have one of the reasons. Modern social knowledge update quickly, if you don't want to be eliminated must have fast learning. As the leading enterprise CEO, must at any time according to the change of environment to make strategic, employment, and other aspects of the changes, and the accuracy of the change is built on the basis of insight to the environment. The learning ability of lack of will lose the opportunity to CEO insight into the environment and sensitivity, and lose the strategic adjustment as well as the strategy of the best chance to change.

2, resistance to pressure

In the enterprise important decision process, because the information is, the short time of the urgency of this development, and for the future of that any decision are likely to enterprise's development has important influence, and can be fatal. At the same time, CEO decision must consider the interests of various interest groups, in the process may produce the fierce conflict. CEO bear the unimaginably pressure, I think "friends of a job can have very deep experience. CEO can under the strong pressure to keep the normal state for the accuracy of the decision is critical. The pressure has become one of the most important ability CEO.

3, read human

CEO must try something to do, do the thing you should do such as strategic determination, configuration of the system and the team formulated, will own should not do granted to subordinates, and don't learn the various ge is bright the sort of "dedicated his" state. Want to make gives out of the power play its proper role is the premise of CEO was not wrong this man, who once read errors, gives out power wouldn't have happened even for enterprise produce fatal role of influence. In addition to management need to read people outside, and outside stakeholders such as dealers, suppliers, media, government, and so on more need to deal with the ability to read. So CEO to develop a unique and different from the others read people to ensure that their system is not "blind eye"!

4, communication force

Most of the time gap, conflict, and the contradiction have inadequate because communication, communication channel not smooth communication, both sides of the patient shortage, and so on. Responsible for the formulation of CEO strategy, but to have a good result, must depend on the efforts of all staff. To maximize to mobilize all the enthusiasm of the employees, CEO must let all the employees know enterprise strategic goals, create good working environment and atmosphere, and building the good enterprise culture. At the same time, CEO can't stand high, should actively listen to the voice of the employees including the creation of the channel, improving listening to listen to and the power of the skills to understand all the needs of employees.